Support & Maintenance

Why Ongoing Support Matters More Than Ever

Too many businesses launch AI and automation initiatives, only to watch them stall weeks later. Workflows break. Tools change. Teams shift. Without proper support, even well-built systems can fall apart — fast.

Here are the common pain points we see:

• Automations silently failing, leading to missed tasks and dropped leads
• AI agents producing inconsistent results due to prompt drift or context changes
• Lack of ownership for automations, so no one knows how to fix or improve them
• Tools being updated or deprecated, with no one monitoring the impact
• Internal team members leaving — taking key system knowledge with them

Automation isn’t a set-and-forget game. It’s a living part of your business. Our Support & Maintenance service ensures your systems stay healthy, effective, and aligned with your evolving operations.

The Value of Smart, Reliable Support

With our ongoing support model, you get peace of mind and continuous improvement — not just break-fix response.

✅ System reliability
We monitor performance, error logs, and trigger reliability across platforms like Make, Zapier, HubSpot, Airtable, and more.

✅ Fast issue resolution
Whether it’s a broken automation, an integration conflict, or a prompt that needs tweaking — we’re on it.

✅ Adaptive AI support
We regularly test and refine GPT-powered automations to ensure they’re staying accurate, relevant, and useful.

✅ Platform updates handled
When your tools release new features or update APIs, we help you make the most of them (or avoid breaking things).

✅ Proactive improvements
We don’t just maintain — we iterate. Each month, we propose improvements based on system data, new opportunities, or business changes.

✅ Documentation & training
We maintain up-to-date SOPs and handover documentation to ensure your team isn’t reliant on memory or one person.

What Our Support Covers

We build a flexible support plan that matches your systems, team, and growth stage.

Monitoring & Maintenance

• Error monitoring and log reviews
• Health checks across platforms (Make, Zapier, HubSpot, etc.)
• Testing and validating automations after updates
• GPT agent performance audits and fine-tuning

Helpdesk Access

• Priority email/chat support for automation issues
• Troubleshooting logic errors, triggers, and flows
• Fixing broken steps, rerunning failed tasks
• Access to expert advice before changes go live

Continuous Improvement

• Monthly review of system performance and opportunities
• Suggestions for optimisation or tool consolidation
• Identification of automation gaps as your processes evolve

Platform Management

• HubSpot automation maintenance and updates
• Make / Zapier / Airtable integration support
• Google Workspace and internal ops tools management
• Workflow cleanup, version control, and naming standards